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Whitelisting Instructions

Marq
  • Updated

Published By TradeSmith Customer Success

 

Sometimes our emails can be marked as spam.   If you are not receiving our emails, we recommend first checking your junk and/or spam folders.   If you still do not see our emails you may need to whitelist our addresses.

 

Most email providers allow a way to mark email addresses and domain names as safe.

 

Look for your email provider below, and follow the whitelisting instructions.  These are the most recent instructions that we are aware of.    As email providers update and change, the process for whitelisting may change.   If the below instructions do not work, please contact your provider for assistance.

AOL

  1. Go to AOL Mail on your computer’s web browser
  2. Select the Spam folder
  3. Open the desired email
  4. Select the Not Spam (OK) icon at the top of the page.  The email will return to your Inbox.

COMCAST/XFINITY

  1. In Xfinity Connect, click the Gear icon on the top right of the navigation bar and click Settings
  2. Select Filter Rules, and then select Add new rule.
  3. Type TradeSmith in the “Rule Name” box
  4. Click Add condition and choose Sender/From
  5. Click contains  and type @exct.tradesmith.com 
  6. Under Actions, click Add action. Choose Keep
  7. Click Save to save your filter.

EARTHLINK

  1. Click the Address Book button in the blue WebMail bar at the top of the screen.
  2. Click the Manage Domains button at the top of the page. The list of allowed domains will open.
  3. Click the Add button.
  4. Type the Company (Domain) in the text field
  5. Click Allow This Company (Domain). 

GMAIL

  1. Open Gmail and click the Settings icon in the top right corner.
  2. Click Settings in the drop-down menu that appears.
  3. Click the Filters and Blocked Addresses tab.
  4. Click the Create a New Filter button.
  5. In the window that pops up, type the domain in the From the field: @exct.tradesmith.com. To whitelist a specific email address, type the full email address in the From the field: support@exct.tradesmith.com.
  6. If you don’t want to adjust any of the other options for a more specific filter, click the Create filter button, which opens an option screen.
  7. Place a check in the box next to Never send it to Spam.
  8. Click Create a filter to save the changes.

HOTMAIL, LIVE, OUTLOOK

  1. Go to settings gear icon> view all Outlook settings > Mail > Junk email
  2. Safe senders & Domains > click ”+Add”
  3. Type exct.tradesmith.com and press Enter from the keyboard
  4. Click Save.

 ICLOUD

  1. Click the Action pop-up menu (gear icon) in the sidebar, and then click Rules.
  2. Click Add a Rule
  3. Specify the filtering criteria.
  4. To add more rules to the filter, repeat these steps.
  5. Click Done

MSN

  1. Go to settings gear icon> view all Outlook settings > Mail > Junk email
  2. Safe senders & Domains > click ”+Add”
  3. Type exct.tradesmith.com and press Enter from the keyboard
  4. Click Save.

OUTLOOK AND OTHERS

  1. Go to settings gear icon> view all Outlook settings > Mail > Junk email
  2. Safe senders & Domains > click ”+Add”
  3. Type exct.tradesmith.com and press Enter from the keyboard
  4. Click Save.

SBC GLOBAL

  1. From the gear icon in the top left of your inbox, select Settings.
  2. Select Filters.
  3. Select Add to create a filter.
  4. Select the conditions for your filter and where it will send the messages.
  5. When you’re finished, select Save.

YAHOO

  1. Click Settings or the gear icon on the upper right-hand side
  2. Click on More settings from the menu that pops up.
  3. Click Filters in the left sidebar
  4. Click Add new filters to Your filters.
  5. Fill in the form that appears to the right
    1. Filter name: type TradeSmith
    2. Click the down arrow at “Select filter criterion” and choose “contains”
    3. Type a filter value of exct.tradesmith.com

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